SHIPPING - GENERAL
Most orders are processed and shipped within 1 to 2 business days. Transit times are provided and controlled by the carrier (USPS, UPS, FedEx, etc.) and may vary with package origin and destination, particularly during peak periods. Orders will be shipped via the method selected during checkout. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. If you have any questions regarding shipping, please email us at: firstname.lastname@example.org.
INTERNATIONAL SHIPPING - DUTIES AND FEES
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. We are obligated to declare all items as merchandise. We are not able to mark items as "gift".
SHIPPING - NOTIFICATIONS
When domestic shipping labels are prepared online and printed, customers will receive notification via email with tracking or delivery confirmation information. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us.
Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and More Than Just Lunch is no longer liable. All orders shipped via UPS automatically include up to $100 insurance.
SHIPPING - INCORRECT/INSUFFICIENT/MISDIRECTED ADDRESS/ORDER CANCELLATION
If you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. if your order has already been shipped via USPS, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. If your order has already been shipped via UPS or FedEx, we can contact the carrier to reroute to the correct address - please note that original shipping charges are non-refundable and additional charges will incur for rerouting. In the case where a package is refused and shipped back to us, customers will be responsible for the original shipping charges
RETURNS & EXCHANGES
We want you to be 100% satisfied with your More Than Just Lunch purchase. Items in new, unopened condition can be returned or exchanged within 15 days of delivery. Please contact us to get a Return Authorization Number (RMA). Note that shipping charges are non-refundable.
If we made a mistake on your order, please contact us and we’ll make things right. email@example.com
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately at firstname.lastname@example.org
Orders will ship from our offices in Pennsylvania and we collect sales tax on orders based on the ship to addresses and our compliance obligations.
We accept Visa, Mastercard, American Express, Discover as forms of credit card payment as well as PayPal, PayPal Credit, Amazon Pay, Apple Pay and Google Pay.
CREDIT CARD SECURITY
More Than Just Lunch’s secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. Look for the https:// in the address bar of your browser when you checkout - the 's' stands for 'secure'. Our security certificate can be viewed by double-clicking the little padlock icon on the left side of the address bar.